Winter

Winter

By Hiverhq

WinterWinterWinterWinterWinterWinterWinter

The feature-packed, yet simple and intuitive Hiver mobile app lets customer service teams easily handle shared e mail accounts like [email protected], [email protected], [email protected] seamlessly and on-the-go.

- Shared Inboxes: Manage shared inboxes like [email protected], [email protected]

- Email Assignments: Turn emails into actionable duties and delegate them to your staff members

- Email Statuses: Stay on prime of every dialog by managing emails’ statuses as open/pending/closed

- Email Notes: Put an end to long and complicated e mail threads and collaborate together with your team utilizing notes and @mentions

- Reply on Conversations: Send personalised responses to clients utilizing your e-mail address or other aliases

- Notification Centre: Keep track of all your duties in a single place, mark notifications read/unread

- Push and In-app Notifications: Get real-time alerts for email assignment, @mentions, CSAT, SLA violations and new conversations in your shared mailboxes

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